Shipping & Returns Policy
Shipping Policy
Processing Time
All Faith & Fins Glassworks pieces are handmade to order. Please allow 1–2 business days for your order to be carefully prepared and packaged before it ships.
Shipping Methods & Timeframes
We ship within the United States via USPS or UPS. Estimated delivery times after your order ships:
- Standard Shipping: 4–6 business days
- Expedited Shipping: 2–3 business days (available at checkout)
Shipping times are estimates and may vary during peak seasons or due to carrier delays.
Each piece is fully insured and responsibility rests with Faith & Fins Glassworks to get you a refund or replacement quickly. Shipping software is used which expedites claims on any damaged items.
Packaging
Every piece is packed with great care to ensure it arrives safely. Stained glass is fragile, and we take extra precautions with padding and protective materials.
Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
International Shipping
At this time, we ship within the United States only. Please check back as we may expand in the future.
Returns & Exchanges
Our Policy
Because each piece is handmade and unique, we do not accept returns or exchanges for change-of-mind purchases. However, your satisfaction is very important to us.
Damaged or Defective Items
If your order arrives damaged, please contact us within 48 hours of delivery at brettmcdowell2010@gmail.com with:
- Your order number
- A description of the damage
- Photos of the damaged item and packaging
We will work with you to make it right, whether that's a replacement or a refund.
Custom Orders
Custom commissions are non-refundable once production has begun, as they are made specifically for you.
Questions?
We're always happy to help. Reach out to us at hello@faithfinsglassworks.com and we'll get back to you as soon as possible.