Shipping policy

Shipping, Returns & Refund Policy

Shipping

All Faith & Fins Glassworks pieces are handmade and carefully packaged to ensure safe delivery. Please allow 1–2 business days for processing before shipment. Orders are shipped via USPS or UPS within the continental United States.

You will receive a tracking number via email once your order has shipped. Shipping times vary by location but typically arrive within 4–6 business days after processing.

Custom Commissions: Custom orders may require additional production time. Estimated timelines will be communicated at the time of order.

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Returns & Refunds: If you are unhappy with your purchase for any reason, please contact us within 3 days of delivery at brettmcdowell2010@gmail.com and we will do our best to make it right.

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Damaged Items:

Stained glass is fragile by nature, and we take great care in packaging every piece. If your order arrives damaged, please:

1. Take photos of the damaged item and packaging immediately
2. Contact us within 48 hours of delivery
3. We will work with you to make it right through a replacement, repair, refund, or store credit, depending on the circumstances.

Every piece is fully insured by Faith & Fins Glassworks. If your artwork arrives damaged, we'll handle the shipping claim and work directly with you to make it right, so you're not left dealing with the carrier.